Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak periods such as new product launches, promotions, or holiday seasons, processing times may be slightly longer. We appreciate your patience during these busy periods.
Shipping & Delivery
The Plug Apparel ships orders across South Africa using trusted courier partners such as The Courier Guy.
Estimated delivery times:
* Major cities: 1–3 business days
* Outlying and rural areas: 2–5 business days
Please note that delivery times are estimates and may vary depending on your location and courier operations.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address and the courier service selected.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your delivery every step of the way.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details, including the delivery address and contact information, are accurate when placing an order.
The Plug Apparel cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided at checkout.
Lost or Delayed Parcels
Once your order has been handed over to the courier, the delivery process is managed by the courier company.
While we will gladly assist in resolving any delivery issues, The Plug Apparel cannot be held liable for delays, lost, or stolen parcels while they are in transit.
International Shipping
At this time, The Plug Apparel ships within South Africa only. We look forward to offering international shipping in the future.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email: theplugapparel6@gmail.com
Website: https://www.theplugapparelza.shop